Privacy Policy
Effective date: August 25, 2026
Off the Rail Event Center (“Off the Rail,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit offtherail.org, contact us, make a reservation, or communicate with us by phone, email, or text message.
Information We Collect
We may collect information you provide, including your name, email address, telephone number, event and reservation details, billing and payment-related information, uploaded identification, correspondence, and SMS consent preferences. We may also collect standard website data such as IP address, browser type, device information, pages visited, cookies, and analytics data.
How We Use Information
We use information to respond to inquiries; process and manage reservations, payments, deposits, cancellations, and event services; provide customer support and transactional updates; maintain safety, prevent fraud, comply with insurance and legal requirements; operate and improve our website; and maintain business records.
SMS and Mobile Information
If you expressly opt in to SMS, Off the Rail Event Center may send customer-care and reservation-related text messages, such as replies to your questions, booking details, scheduling information, payment or deposit reminders, event instructions, and service updates. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us using the information below.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with service providers supporting SMS delivery is permitted only as necessary to provide the messaging service. Text-message opt-in data and consent will not be sold, rented, or shared for third-party marketing.
How We Share Information
We may share information with vendors that help us operate our website, reservations, payment processing, communications, hosting, analytics, security, and professional services. These providers may use information only to perform services for us. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer. We do not sell personal information.
Payments and Third-Party Services
Payments may be processed by third-party payment providers such as Stripe. Their processing is governed by their own privacy terms. Our website may contain links to third-party websites; we are not responsible for their privacy practices.
Data Retention and Security
We retain information for as long as reasonably necessary for reservations, customer service, accounting, insurance, dispute resolution, fraud prevention, and legal compliance. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.
Your Choices
You may request access to or correction or deletion of certain personal information, subject to legal and operational retention requirements. You may disable cookies through your browser. You may withdraw SMS consent at any time by replying STOP.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
Changes to This Policy
We may update this policy periodically. The effective date above indicates the latest revision.
Contact Us
Off the Rail Event Center
115 East Main Street
Newbern, Tennessee 38059
Phone: 731-882-7870
Email: sales@offtherail.org